Customer relationships built on interaction and confidence

Vapo’s customer relationships are based on open interaction and confidence. Vapo actively collects feedback from its customers, which it uses to guide its efforts to offer quality products and services that meet their needs. Depending on the business area, customers include consumers, businesses and organisations.

Vapo seeks flexible relationships with all its customers. Their needs and hopes, and the feedback they give, are all carefully taken into consideration. Vapo’s operations are based on open interaction, and the company seeks to work as a local partner. The local culture and business environment are taken into consideration in the different countries.

Confidence between the customer and company forms the basis for a sustainable business relationship. This confidence is strengthened by on-time deliveries, clear invoicing and innovative and safe products that meet the customer’s needs.

Input from customers also guides how Vapo’s operations develop. Customers demand smooth service and high quality in the supply of products from both employees and sub-contractors. For this reason Vapo also organises training events for its partners’ personnel.